IT

Software

Software available to every employee

The Centrale d'Achats of our IT department has launched its new software distribution platform: https://unil.ch/ci/distrisoft. You can visit this page to learn about available software and directly order them. Remember that you have to have an active contract and an inventoried computer to install UNIL-licensed software.

Special cases (VMware and scientific software):

  • VMware Fusion Pro: this software is not offered by the UNIL Direction and will have to be ordered by your IT Manager. Simply write an email to cig_itsupport@unil.ch, and also indicate if you want to run a Windows virtual machine.
  • GraphPad Prism: yearly licenses are renewed each year in April, and cost around 50.- CHF thanks to a collaboration with the CHUV and the FBM. A survey form is sent to every CIG group one month before the actual date. Its purpose is to see how many icenses to be used by the group in the coming year so that we can plan ahead and order the right amount.
  • SnapGene: this software is not yet available at the CIG through a university- or a faculty-wide license, but this is in the process of negociation. In the meantime, individual or group licenses can still be purchased.

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Wifi

Secure-unil and Eduroam

The recommended WIFI configuration for UNIL members if you don't have access to the wired network (ethernet cables) is made using either secure-unil or eduroam networks.

Installation guides (PDF format) can be found on the following page:

http://www.unil.ch/ci/wifi

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Guest-unil

Ask for a WiFi guest-pass by sending a motivated request to cig_itsupport@unil.ch.

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Public-unil

There is now a new way for non-academic visitors to connect to the public-unil wifi, using an SMS-code for auto-registration. Simply connect to this Wifi and click on the "Auto-enregistrement par SMS" link. More info here: https://www.unil.ch/ci/fr/home/menuinst/catalogue-de-services/reseau-et-telephonie/wi-fi/documentation/se-connecter-au-reseau-sans-fil.html#standard_2881

Crypto and VPN

Crypto: access the UNIL network from home

Crypto is the name given to the UNIL's VPN solution (more info here). There are two ways to connect to it: on your browser or via the Pulse Secure application.

The former is essentially meant to access the UNIL internal resources (web pages, servers) directly from your browser.

The latter is meant to provide your computer with a unique IP address belonging to the UNIL network. This allows you to navigate the Internet or connect to servers on the UNIL network without having to go through Crypto's gateway and is thus more transparent.

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Informations and installation instructions

Connection via browser

Connection via Pulse Secure VPN client

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Backup

The CI (IT department of the UNIL) provides CrashPlan PROe, a software used to automate backups of your data. The only requirement is the registration of your computer in the UNIL inventory (cf. Software section of this FAQ). That is generally the case if your computer was bought through the Centrale d'achat.

To benefit from this offer, follow the instructions written on this page:

Saving data from your personal computer: CrashPlan PROe

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Rules and Security

Collaborators at the CIG must be aware of and comply to the UNIL's internal rules, including the rules concerning IT (section 6). These rules are available at the following address (with an emphasis on 6.2 and 6.3): Directives internes

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Antivirus

Symantec Endpoint Protection

The antivirus protection suite by Symantec is available on the following page (authentication required): https://www.unil.ch/ci/fr/home/menuguid/services-aux-etudiants/rabais-logiciels/antivirus-windows.html

It is also available on the softboss licence server (\\softboss.unil.ch\soft or smb://softboss.unil.ch/soft) under Antivirus/@SEP.

Free Antivirus

If you think Symantec is too restrictive, too big and/or simply don't want to install it, the following antivirus softwares should do the trick:

  • for Windows: Microsoft Security Essentials or Windows Defender (already included with Windows 8 and Windows 10)
  • for OS X: an antiviral software is already integrated with this OS and will work transparently and efficiently as long as you keep laptop up-to-date.
PRINTERS on 3rd and 4th floor - Windows installation procedure

First, download the drivers for the new printer with the following links: Windows x64 (most computers) / Windows x86 (older computer, use if the first doesn't work), and extract the content on your desktop.

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Next, go to the windows Control Panel: click on the Start button windows-10-start-button-featured.png / Windows-Start-Orb.png , type "Control Panel" and press Enter. From the available options, click on "(view) Devices and Printers)". The Devices and Printers windows should now display on your screen, as shown below. On this window, click on "Add a printer".

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Next, click on "The printer that I want isn't listed" on the following window...

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Select "Add a printer using a TCP/IP address or hostname" and click on "Next"

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Select "TCP/IP Device" as the device type. Then type the IP address for your printer in the "Hostname or IP address" field (the "Port name" field should dynamically fill as you type, let this by default). The IP address you want is one of the following:

  • 3rd floor printer: 130.223.122.111
  • 4th floor printer: 130.223.123.48

Leave the checkbox on the bottom unchecked and click on "Next".

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Once you reach the following window, click on the "Have disk..." button ...

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... then click on browse on the popup that appears ...

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... navigate to the driver you extracted at the beginning of this procedure (which should be on your desktop) and double-click on it's folder.

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Inside it should be the .INF file for the driver, named something like KOAXYJ_.INF. Double-click it.

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Click on "OK" on the popup to confirm the driver to use. That sould bring you back to the last window (cf. below). Select the correct driver "KONICA MINOLTA C368SeriesPCL" and click on "Next".

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On the next window, you can name the printer. Choose the name you want so that you can recognize the printer between others in your installed printers list (or just rename it as in the following picture).

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Congratulations, you finished installing the printer! But it's not over yet, you still have to configure it. It won't take long, I promise. Click on finish on the following window...

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Right-click on the printer you just installed (the one you just named) and click on "Printer preferences" (or "Printer properties", then the "Preferences..." button in the General tab):

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Now, there are two settings that need attention: first the authentication, which is required in order to use the printer. In the "Basic" tab, click on the "Authentication/Account track..." button.

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The authentication informations can be obtained from your secretary (usually the group name and a 4-digit password). Enter the information as presented on the following screenshot and click on the "Verfiy" button to check if it is correct. If not, then you have a wrong username/password combination. Click on OK to confirm.

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The second setting needing attention is simply defaulting to gray-scale and not color. Please go to the "Quality" tab, and select "Gray Scale" in the Select Color drop-down.

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Then click OK and it's done, you can now use the printer!

If you the configuration doesn't work, please check that you have entered the correct authentification information (group and password). If it still doesn't work, go back to the "Printer properties" window. In the "Configure" tab, you might want to click on "Obtain Settings...", uncheck the "Auto" checkbox, and click on OK. Still in the "Configure" tab, click on "Obtain device information" and click Yes on the popup that appears. In the "Settings" tab, ensure that when you click on the "Authentication settings" button, all checkboxes are unchecked.

If all else fails, contact your IT specialist, or your secretary who will transfer the problem to a technician.

PRINTERS on 3rd and 4th floor - Mac OS installation procedure

First, download the drivers for the new printer with the following links: macOS/OSX 10.9+ (Mavericks, Yosemite, El Capitan, Sierra) (most recent) / OS X 10.6+ (Snow Leopard, Lion, Moutain Lion) (older).

Open the DMG file you just downloaded and install the driver in the "A4" folder:

Screen Shot 2017-07-28 at 13.47.26.png

Once the driver successfully installed, go to "System Preferences" ( -> System Preferences...), then to the Printers & Scanners menu.

Screen Shot 2017-07-28 at 13.50.10.png

Important! Be sure to delete the old printer (the one that has been replaced) before installing the new printer. Deleting can be done by selecting the printer and clicking on the "-" (minus) sign below the list. Be careful not to delete any other printer.

Next click on the "+" (plus) sign below the list.

Screen Shot 2017-07-28 at 13.51.38.png

On the window that appears next, go to the "IP" tab and fill the field as shown in the following picture. The address you want to put in differs depending on the floor you work on, so be sure to put in the IP address corresponding to your printer:

  • 3th floor printer: 130.223.122.111
  • 4th floor printer: 130.223.123.48

You can also adapt the "Name" field to your personal preference.

Screen Shot 2017-07-28 at 13.57.06.png

If the correct driver "KONICA MINOLTA C308 PS" does not appear automatically in the "Use" field, you will have to select it from a list. Click on the "Use" drop-down list and select "Select Software..."

Screen Shot 2017-07-28 at 13.57.39.png

Then in the list that appears, select "KONICA MINOLTA C308 PS" and click OK.

Screen Shot 2017-07-28 at 13.58.01.png

Once done, click the "Add" button to install the printer, and set the following printer options and click OK:

Screen Shot 2017-07-28 at 14.15.08.png

You can now close the "Printers & Scanners" window. Congratulations, your printer is now installed! But wait, there's more... We still have to configure some options before you can use it.

First, open a "Terminal" window (in the Finder, go to /Applications/Utilities/ – or press the shorcut ⌘+SHIFT+U – and double-click the Terminal app, or simply search for it in Spotlight). Inside Terminal, type "cupsctl WebInterface=yes" (without the quotation marks) and press Enter.

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Now go to your favorite browser – be it Firefox, Google Chrome or something else – and type "http://localhost:631/printers/" (without quotations) in the address bar.

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Click on the printer you just installed (the one you named).

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Click on the "Administration" drop-down list and select "Set Default Options".

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On the next page, click on the "Finishing Options" tab. Here, you will have several options to alter:

  • User Authentication: ON
  • User: Recipient User
  • Public User: OFF
  • Select Color: Gray Scale
  • Select Color: Gray Scale (yes, there are two distinct options with the same name)
  • Simulation Profile: None

Screen Shot 2017-07-28 at 14.34.22.png

Be sure to change all the options above to the correct values, then click the "Set Default Options" button at the bottom of the list. You will then be asked for your computer username and password (warning: these may differ from your UNIL credentials). Simply enter them to validate your changes.

The only thing to do now is to print a sample document, enter the authentication informations once and it will be over. Simply print whatever document you have at mouse (it sounded better than 'at hand'...). In the print dialog, select "Output Method" in the drop-down list (click on the "Show Details" button if it doesn't appear).

Screen Shot 2017-07-28 at 14.39.39.png

Once in the Output Method section, uncheck and re-check the "User Authentication" checkbox to display the authentication dialog.

Screen Shot 2017-07-28 at 14.39.57.png

In the authentication dialog, please put group's username and 4-digit password you obtained from your secretary. Check the "Save Settings" checkbox, and click on OK.

Screen Shot 2017-07-28 at 14.40.16.png

Then click Print or Cancel and it's done, you can now use the printer!

If all else fails, contact your IT specialist, or your secretary who will transfer the problem to a technician.

Printer on 5th floor

PrintOffice - 5th floor printer

The 5th floor printer uses PrintOffice as its printing system, which allows the CIG to keep count of the amount of copies printed by each group. If you want to be able to use this printer, you need to install it by following the procedures detailled here:

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Other printers

If you have trouble installing a printer, contact cig_itsupport@unil.ch

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Mail configuration

More info on the E-Mail/Exchange page of the CI

 
 
 
 
Miscellaneous

"Bad request" or "Request entity too large" on the navigator

Empty the cache and history

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Remote support

Download and install the application below, then call the CIG IT Support at the following number: 40 29, or alternatively send your request to cig_itsupport@unil.ch.

Download Mac application

Download Windows application

Download Linux application

Download smartphone and tablet application
(iOS, Android, Windows 8)

 

Secure connection with unique and one-time access codes for one intervention only, in your presence and with your approval.
(used software : TeamViewer 10)

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Génopode - CH-1015 Lausanne
Switzerland
Tel. +41 21 692 39 00