Contacts and people

Kirklies Pascale-Catherine

Research areas

Co-Production in public organizations
Cumulative dissertation on "Improving public services through citizen co-production"
Public organizations increasingly co-produce public services with their users. The co-production of public services is generally understood as the involvement of citizens and other actors external to the public administration in the design, production, and provision of public services [1]. Co-production is often seen as a driver for: innovation creation to increase public value in the public sector [2], increased legitimacy, more efficiency and effectiveness of government, and more accountability [3].
We elaborate how different dimensions of co-production (Co-commissioning, Co-design, Co-delivery, and Co-assessment/evaluation) [4] can improve public services and what challenges co-production poses to public organizations. For this purpose, we will study co-production through different projects and angles, such as digital inequalities in citizen-sourcing platforms or the interplay between agile organizational practices and co-production.
Project Team: Prof. Dr. Oliver Neumann and Pascale-Catherine Kirklies
[1] Voorberg, W. H., Bekkers, V. J. J. M., & Tummers, L. G. (2015). A Systematic Review of Co-Creation and Co-Production: Embarking on the social innovation journey. Public Management Review, 17(9), 1333-1357. https://doi.org/10.1080/14719037.2014.930505
[2] Bovaird, T., & Loeffler, E. (2012). From Engagement to Co-production: The Contribution of Users and Communities to Outcomes and Public Value. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, 23(4), 1119-1138. https://doi.org/10.1007/s11266-012-9309-6
[3] Verschuere, B., Brandsen, T., & Pestoff, V. (2012). Co-production: The State of the Art in Research and the Future Agenda. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, 23(4), 1083-1101. https://doi.org/10.1007/s11266-012-9307-8
[4] Loeffler, E. (2021). Co-Production of Public Services and Outcomes. Palgrave Macmillan. https://doi.org/10.1007/978-3-030-55509-2_3