Zoe Giannopoulou is a practicing lawyer and mediator and holds an LLM and a PhD on European and Economic Law. She entails extensive negotiation background knowledge (Harvard Masterclass on Negotiation) and specializes in the Psychology of Negotiation and Conflict Resolution. She is an Accredited Mediator and Trainer at the Greek Ministry of Justice, an accredited Family Mediator, an accredited Online Mediator, an accredited Peer Mediation Trainer and an accredited Workplace Mediator, a Mentor and a Coach. She has trained thousands of mediators and negotiators in Greece, Cyprus, United Kingdom, United Arab Emirates, India, Bangladesh, and Thailand. She has been providing her expertise to the Greek Ministry of Justice, the National School of Judges, Bar Associations, Chambers of Commerce, ERA, ACT, IHU, UIA, and FRA and since 2014 she is an MBA Lecturer at the American College of Thessaloniki in the field of Conflict Prevention and Resolution. Dr. Giannopoulou is a Facilitator at the OECD Panel (2020-2026) and a member of the Hellenic Ombudsman for Banking – Investment Services Panel. Until 2017 she served as the Deputy President of Mediators Accreditation Committee at the Ministry of Justice, Greece, and as a Member of the working committee on the implementation of ADR Consumer Disputes Directive as a representative of the Hellenic Ministry of Justice. Dr. Giannopoulou is the founding member and Director at the European Institute for Conflict Resolution, which is an Official Alternative Dispute Resolution Entity notified to the European Commission and is registered with the European ODR Platform. She is recognized in Who’s Who Legal Mediation as a global leader.